Return & Refund Policy
Return & Refund Policy
At Luxury Baby, customer satisfaction is very important to us. We want you to shop with confidence, knowing that we are committed to providing quality products and reliable support. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging with tags and accessories included
- Proof of purchase or order confirmation must be provided
- The return request must be submitted within 7 days of receiving the order
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, and quality reasons, certain items may not be eligible for return, including:
- Used or washed products
- Personalized or custom-made items
- Clearance or final sale items
- Gift cards
- Baby care or hygiene-related items once opened (if applicable)
Please review product descriptions carefully before placing your order.
3. Return Process
To initiate a return, please contact us at:
Email: minahilfraz201@gamil.com
Please include:
- Your order number
- Product name
- Reason for return
- Photos of the item (if damaged or defective)
- The exact time and date of arrival
Once your request is reviewed and approved, we will provide instructions for returning the item.
4. Refund Process and Timing
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Please allow 5 to 7 business days for the refund to appear in your account depending on your bank or payment provider
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
5. Exchanges
We offer exchanges for eligible items if:
- The product arrived damaged or defective
- You received the wrong item
- A size or variant exchange is available (if applicable)
Exchange requests must be submitted within 7 days of delivery.
Replacement items will be shipped after the original item has been received and inspected.
6. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please provide clear photos of the product and packaging along with the exact delivery time and date so we can review the issue quickly.
We will work to resolve the issue by offering:
- A replacement
- An exchange
- A full or partial refund (where applicable)
7. Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The item is damaged or defective
- The wrong product was shipped by us
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
8. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Luxury Baby
Email: minahilfraz201@gamil.com
Phone: 92 310 6752934
Business Hours: 2 pm to 10 pm